Tag Archives: Simon Salt

Zombies, polls, skulls and beer: our year in review

12 Dec

“Change is inevitable. Except from a vending machine.” Robert C. Gallagher

2011 was a year of operatic change for Copeland. We lost clients, we won clients. We lost co-workers, we gained co-workers. Some of our traditional revenue streams dried up and new ones began to flow.

Whatever else you can say about 2011, we attacked it with everything we had. We worked hard and we played hard. And we made substantial changes along the way.

Here’s a month-to-month recap of an unforgettable year.

JANUARY

Our 2-year old blog competes against 11 American ad agencies for Fuel Lines Ad Agency Blog of the Year. We finish second in the online poll behind Texas agency Square1.

FEBRUARY

We launch our Zombie Intern Contest. It nets us 3 excellent Island interns, including winner Danny Prew, from the Pacific Design Academy.

Copeland Zombie Intern Contest winner Danny Prew

The online contest also puts us on the homepage of the world’s largest advertising publication, Advertising Age.

Copeland Zombies in Ad Age

MARCH

Heads down, powering through work for new client wins Academy of Learning, the Raptors at Church & State, Scansa Construction and Christina Hillborne.

factory workers

APRIL

Awarded work for The Vancouver Sun and The Province newspapers!

MAY

Nominated in 3 of the 4 categories in the first West Coast Social Media Awards, including Best Blog and Best Social Media Campaign (for our Zombie Intern Contest).

West Coast Social Media Awards logo

JUNE

Managing Director Doug Brown buys Copeland from long-time owner Steven Dagg. Sales of Pepto Bismol go up.

Marketing Online story about Copeland purchase

JULY

We hire Connect Hearing’s national marketing manager Jodie Carlisle to be our Director of Client Services.

Copeland Director of Client Service Jodie Carlisle

AUGUST

We move offices and are now strategically located between two of the Island’s best breweries. 😉

Laying down the rugs in Copeland's new office

SEPTEMBER

Renowned Texas-based mobile marketing author and specialist Simon Salt joins Copeland in Victoria for 2 days of Mobile Marketing workshops. We host a tweet-up for him and invite guests via a mobile contest.

Doug becomes President of T-CAAN (Trans-Canada Advertising Agency Network) in advance of Copeland hosting the 50th annual conference in Victoria in 2012. Another spike in Pepto Bismol sales.

OCTOBER

Our Managing Director 4 A Day student contest goes down to the wire, with U Vic’s Brandon Wright and Royal Roads’ Grace Campbell battling for the win to the very last minute of a 3-day online vote. Grace wins by 4 votes and is featured on CTV news story.

Grace Campbell winner of Copeland's Managing Director 4 a Day contest

NOVEMBER

Copeland busts out with a Mexican Dia de los Muertos party. We hire professional makeup artists Kristin Grant and Christina Cheply, and custom-label beer from Moon Under Water.

Andrea Merson and Michael Tension at Dia de los Muertos

Asmaa Methqal at Dia de los Muertos at Copeland

Jodie Carlisle chairs the 2011 Vancouver Island NABS fundraiser (National Advertising Benevolent Society) at Three Point Motors – a showing of the Cannes winners’ reel.

DECEMBER

We introduce The Copeland Collective. What the heck’s The Copeland Collective you ask? We’ll spill the beans in January!

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Is Google Wallet for real?

12 Oct

Tap, pay and save.

That’s the mantra for latest Next Big Thing out of Googledom.

Tap and pay with Google Wallet and MasterCard PayPass

Google Wallet (simple explanatory video here) aims to replace your traditional leather wallet with a free Android app that allows you to pay for your goods and services, and redeem coupons, by simply tapping your smartphone against any point-of-sale pad that shows the logo.

(Interesting insight shared by our recent mobile marketing guest speaker Simon Salt: you don’t actually have to tap your device against the pay pad. Your device will use Near Field Communication (NFC) – wireless date transmission technology – to communicate with the pad. The tap is useless and entirely to make users feel comfortable that the transaction has actually been initiated!)

During this softish-launch period, Google Wallet is only compatible with the Nexus S 4G device available on Sprint, and only supports two kinds of credit cards: Citi PayPass eligible MasterCards and the Google Prepaid card. But this is all going to change in a flurry.

Ok so that’s the lay of the land. Will the thing take off?

You bet your sweet bippy.

The ubiquity of the smartphone in our lives makes this technology certain of success. The only barrier I can see is the immediate heating up of competitive offerings which will create confusion in the consumer’s mind before the technology has even been fully understood or embraced.

But the hunger for ways to further empower our smartphones is apparently insatiable.

Google claims they have the security all sorted out and that uptake is brisk.

One thing to note before you throw out your old wallet in favour of Google’s: if your smartphone battery runs out, you are hooped and can’t pay for anything until it’s recharged.

So what do you think?

Ok, now here’s George Costanza getting the big picture.

Stop Thinking Funnel

4 Oct

Too many companies are transfixed on new customer acquisition. Like ravishing beasts all they want is more more more. After the kill, they leave meat on the bone as they stalk in the bushes for their next pray.

Seems foolish but the traditional marketing sales funnel doesn’t encourage otherwise. It’s a tiresome pit of effort that funnels new customers through the stages of awareness all the way through to purchase. More recently, a loyalty component has been added to the model with the realized necessity of repeat customers (Although I would argue that many companies still don’t have loyalty programs in place).

Photo Credit: Clickz.com

However, unless you want your profits to dwindle down like the funnel, we need to continue to evolve this marketing model. In fact, it should no longer be a funnel at all but rather a repeating hour glass that sees companies spend equal time pre and post sale in an effort to create Brand Advocacy.

Photo Credit: Marciosaito.com

@Marcio_Saito said it particularly well: 

“The role of marketing doesn’t end in Loyalty. Turning happy customers into Brand Advocates and then amplifying their voice is how marketing creates more awareness and brings new prospects to the ‘funnel’.”

How many companies do you know that have brand advocacy strategies or spend even half the effort on post sale marketing?

 

 

A definite Hat Tip to Simon Salt (@incslinger) who discussed these concepts  with me at the @yourcopeland Tweetup. 

Book review: Social Location Marketing by Simon Salt

19 Sep

This could not have been an easy book to write.

There are so many rapid-fire changes taking place in the mobile landscape that platforms, ideas and best practices can become old in a finger-snap.

During the course of writing this book, Facebook Places arrived on the scene, forcing the author to go back and revise sections that had been locked down as good-to-go by the publisher. Then last month Places was scrapped, only months after the book was finally published!

Despite all the swirling changes, and maybe even because of them, Social Location Marketing is a must read: a pioneering book for anyone who wants a grounding in location-based mobile marketing and sees the wisdom in applying the tools to their business.

Author Simon Salt and his book Social Location Marketing

Simon brings you along incrementally. He moves from the background of social location sharing and why anyone would want to use it in the first place, to an introduction to the main app players (Gowalla, Foursquare, Yelp etc.), to business tactic (like games, competitions and time-sensitive offers) and onto specific case examples.

Having read the book, I feel I could successfully master-mind a mobile campaign and not screw it up. I would not have said that two weeks ago when I picked Social Location Marketing up.

There are innumerable observations scattered throughout the book, which alone would make it worth reading, like:

 Incorporating customer information capture should always be a part of the strategic thinking that goes into the design of a social location marketing campaign. While the outward appearance of the campaign may well be to provide a fun experience for your customers and potential customers, don’t forget the business aspects of the campaign and miss the opportunity to carry the engagement beyond just the initial contact.

Social location marketing is coming at us like a speeding train. Simon’s book gets you up to speed so you can grab a rung and jump on without losing your arm.

Meet Simon at the Copeland-sponsored Tweet-up at Parkside Victoria Thursday September 22, from 6-8. Get on the list by clicking here.

Want to meet Simon Salt? Grab your mobile!

6 Sep

Copeland-sponsored Simon Salt tweetup iPhone graphic

Mobile marketing specialist Simon Salt from DallasMobile marketing specialist and author Simon Salt from Dallas will be the guest of honour at a Copeland-sponsored Tweet-up, September 22 from 6 – 8 pm at the posh Parkside Victoria Hotel.

As space is limited – and because, hey, this is about mobile marketing – we are holding a mobile contest to get on the attendees list.

Please go here for contest details.

The first 75 people through will be notified immediately that they’re on the guest list.

The next 75 people will be fed to our pet alligator.

Alligator's eye

Hope we see you on September 22!

6 answers about mobile marketing from Simon Salt

7 Aug

Simon Salt is coming to Victoria September 22.When we were casting about for a mobile marketing heavyweight to come and speak with Copeland and other Canadian ad agencies in our T-CAAN West alliance, I asked previous guest Jay Baer for a recommendation.

He pointed me in the direction of Simon Salt, CEO of Texas agency IncSlingers and author of the recently published Social Location Marketing.

It immediately became clear that Simon was the ideal candidate to up our skill level. So we booked him to do a seminar and workshop September 22, with a Tweet-up for Victoria’s social media crowd to follow.

In advance of his visit, he was good enough to answer some of our burning questions.

Q. Mobile marketing seems to have really taken off in some markets and not in others. India for example is exploding. Where’s North America at?

It is true to say that the emerging markets, typified by countries like India and China, are experience a huge boom in mobile usage. However, it is worth noting that this is primarily in the feature phone space and not the smart phone space. Therefore the type of mobile marketing/advertising is very different than that of North America. The main reason for this is the popularity of pre-paid services in those countries. In the US, contracted phones form the bulk of the market. The introduction at the end of this year of the pre-paid iPhone is likely to have a dramatic shift on the US market demographic for smart phone owners.  It is estimated that by the end of 2011 50% of the US population will be smart phone owners.

Q. Has this penetration reached a point where positive ROIs from mobile advertising are being realized? Any examples?

As mentioned, smart phone penetration is at almost 50% in the US and so mobile advertising and mobile marketing in general is achieving much greater penetration. The use of smart phones has led to a shift in how people are consuming digital information. In countries like the US, social media forms 25% of the data consumption on smart phones. That means sites like Facebook, Twitter, LinkedIn, Google + and photo sharing sites are accounting for a lot of the data. This provides advertisers with definite keys into where ad placement is going to be most effective. Energizer Batteries ran a very successful mobile advertising campaign in conjunction with Toy Story 3. This campaign was app based and targeted mothers. Nearly 14 million impressions were delivered in support of the Energizer Toy Story 3 promotion campaign. Display advertising averaged a .49% click‐thru‐rate. The mobile web destination site visits and mobile application downloads together yielded a large number of impressions.

Q. What area of mobile marketing do you think is currently driving the greatest revenue for ad agencies?

Mobile marketing can effectively be divided into two distinct technology sets – SMS and application. In terms of cross-platform delivery SMS is definitely the more effective as all mobile phones, whether feature phones or smart phones, are capable of receiving and sending SMS messages. However, in-app and in-game advertising can achieve higher levels of engagement because of the nature of the user’s engagement with those platforms. For example, a user playing a game on their smart phone is likely to be spending more time doing that than a user reading text messages – especially if they are ads. However, getting attention and gaining action are two very different things. For an ad to drive a user from one activity – playing a game for example – to doing something else like downloading a new app or clicking on a banner, the messaging has to be both sophisticated and in tune with that user.

Q. What aspect of mobile marketing do you expect to increase in use? In-app advertising? Location-based? In-game advertising?

With the increasing ownership of smart phones I think we will see an increase in application-based advertising. This will also increase the demands on advertisers to become smarter about both their messaging and the payoff for having distracted the user from their initial activity.

Q. There must be resistance from consumers who don’t want to see advertising on their phones. How are smart marketers dealing with this?

The main way smart marketers are dealing with this is ensuring very good targeting. Un-targeted messages have always been a problem for advertisers. The data that is available from smart phones ensures that marketers should be delivering valuable, timely and appropriate messaging. One platform – Tooyoou – actually pays users to view ads – it is early stages to see if this approach will be successful but it certainly seems to have potential.

Q. What’s something about mobile marketing that I wouldn’t know?

86% of mobile Internet users are using their mobile devices while watching TV.

 

Copeland will be hosting the Victoria Tweet-up for Simon at the Parkside Victoria on September 22, from 6-8 pm.

4 obvious truths about mobile use that will affect how you advertise

27 Jul

Sometimes the most obvious are the most overlooked. I wondered how the simple truths we all take for granted about mobile devices would affect the way we market to users. So here goes:

mobile app for DQ restaurant showing location servicesMobile devices are portable. So that means a mobile consumer is closer to the point of purchase than a Mac/PC user. Smart marketers are therefore designing their mobile sites to keep the content focused around a user’s location. For example, restaurants let consumers opt in for their exclusive mobile deal clubs and help them easily access information about restaurant locations and nutritional facts about their food. I’ll have that To Go thanks.

“The restaurant industry is in the midst of being shaped by the convergence of the mobile, always connected, consumer.” sums up this Published Facts writer.

They’re always on. And so are their users. Traditional electronic media metrics that measure the most effective hours to advertise are replaced by grossly more flexible scheduling that prompts according to the user’s activity.  When they use an app they are targeted; when they check-in for dinner, bingo. Sleep offers little haven as users increasingly wake during the night to check their messages. Can’t get back to sleep? There’s an ad for that.

The mobile customer is different. Yay. We’re different! And so are our expectations. Mobile audiences want brands to be instant, portable and personalized. Advertisers should ensure that marketing programs are designed for this medium and are not just whittled down versions of traditional advertising. What’s true for websites is equally so for ad content. A smaller screen demands different treatment with more focus on the offer and the call to action. Creatives may lament the loss of opportunity with the smaller screen, but c’mon: the smaller box has always inspired big thinking.

There is not just one type of mobile customer.  Not everybody with a handheld device is into checking-in on FourSquare, Gowalla or Facebook Places. The strategies you use have to allow for that disparity in activity and go broader. Woo your audience with rich media, applications, in-game advertising or even mobile coupons. And don’t stop there.

Next up on Mobile: A guest post by Mobile Marketing champion Simon Salt.